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Privacy Policy


Your privacy is important to Feedback Counselling.

We are committed to protecting and respecting your privacy and we only ask for personal information when we truly need it to provide a service you have requested from us. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying use of modification.

We don’t share any personally identifying information publicly or with third-parties, except when required by law or requested by the client.

This privacy policy describes the personal data collected or generated when you use website. This policy describes the personal data collected when you use our site and how personal data is used, shared and protected.

What personal data we collect and why we collect it.

We ask you for certain personal data to provide you with the services you request, such as when you book a session, contact our reception staff, request to receive communication or create an account.

Personal data includes:

  • Contact details including name, email, mobile number and billing address
  • Login and account information
  • Personal details including date of birth
  • Payment or credit card information

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies. External links on our website include: Powerdiary, Beyond Blue and Lifeline Australia.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.

If you have any queries about your data and personal information, please contact us on email: and we will be only too happy to oblige.