Frequently Asked Questions

BUSINESS HOURS

Monday to Friday 8am – 6pm 

or by appointment for all other times

IN AN EMERGENCY

Our website cannot provide emergency assistance. If you are in an emergency or at immediate risk to yourself or others, please contact Emergency Services on 000

Suicide Call Back Service:  1300 059 467

Lifeline 24/7 Crisis: 13 11 14

Beyond Blue: 1300 22 4636

Your local GP

DO I NEED A REFERRAL?

No referrals are necessary. Just sign in to make an appointment on our Bookings page.

HOW ARE SESSIONS CONDUCTED?

In person or face to face sessions are held in a private & safe space, usually at West End Wellness in Brisbane or at another safe place as arranged.

Virtual or online sessions are held via our Telehealth portal. We forward you the appointment link, so you don’t need to sign up to another platform.

Phone calls are booked in advance. We contact you on the phone number provided.

See our Bookings page for more details

 

BOOKINGS

First timers book online for a free 15minute enquiry call

Clients can easily book online via the Power Diary portal on our Bookings page or contact us via the Contact page

FEES

In person and online counselling sessions are $110 per 60minute session

Please note, 6 sessions are industry standard to get the most benefit from counselling, and are reviewed with clients after 3 sessions.

IS PAYMENT REQUIRED PRIOR TO APPOINTMENT?

Yes, full payment is required before your appointment.

Please contact us with any payment issues.

CANCELLATIONS

A cancellation with less than 24hours notice will incur a 50% fee

Cancellations with more than 24hours notice can be rescheduled, please advise us immediately if you need to reschedule.