Frequently Asked Questions
Monday to Friday 8am – 6pm
or by appointment for all other times
IN AN EMERGENCY
DO I NEED A REFERRAL?
No referrals are necessary. Just sign in to make an appointment on our Bookings page.
HOW ARE SESSIONS CONDUCTED?
In person or face to face sessions are held in a private & safe space, usually at West End Wellness in Brisbane or at another safe place as arranged.
Virtual or online sessions are held via our Telehealth portal. We forward you the appointment link, so you don’t need to sign up to another platform.
Phone calls are booked in advance. We contact you on the phone number provided.
See our Bookings page for more details
In person and online counselling sessions are $110 per 60minute session
Please note, 6 sessions are industry standard to get the most benefit from counselling, and are reviewed with clients after 3 sessions.
IS PAYMENT REQUIRED PRIOR TO APPOINTMENT?
Yes, full payment is required before your appointment.
Please contact us with any payment issues.
A cancellation with less than 24hours notice will incur a 50% fee
Cancellations with more than 24hours notice can be rescheduled, please advise us immediately if you need to reschedule.